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About Us

What do you envision for your future? At GE Healthcare, we strive to see life more clearly. Our “healthymagination” vision for the future invites the world to join us on our journey as we continuously develop innovations focused on reducing healthcare costs, increasing access and improving quality and efficiency around the world. We are an $18 billion unit of General Electric Company (NYSE: GE), employing more than 52,000 people worldwide and serving healthcare professionals in more than 100 countries. We believe in our strategy – and we’d like you to be a part of it. As a global leader, GE can bring together the best in science, technology, business and people to help solve one of the world’s toughest challenges and shape a new age of healthcare. Something remarkable happens when you bring together people who are committed to making a difference – they do! At work for a healthier world.

Role Summary/Purpose     The PACS ROC (Remote Operational Centre) Technical Support Engineer is a Level 3 support providing remote technical support services for GE HCIT PACS products to external and internal customers in Europe, Middle East and Africa.

Essential Responsibilities

Provide level 3 support to regional HCIT Service engineers to facilitate the resolution of technical issues

Perform analysis of determined incidents to establish root cause and develop knowledge of service teams to avoid repeated incidents

Manage multiple investigations with varying severity ensuring that problem/incident are prioritized

Promote Teamwork within ROC and ensures global technical standards are met, building effective relationships with the service and engineering teams

Proactively share knowledge, contributes to problem solution database and provision of product trainings to service/ROC teams

Work collaboratively with remote L4 teams to excel in remote investigation of incidents/problem investigations

Participate in a 24×7 on-call shift rotation for the support of the GE HCIT PACS product lines

Contribute to service initiatives, activities to enhance the service experience

Qualifications/Requirements

Degree in an IT related field or equivalent

Knowledge of relational database systems such as Sybase/MS SQL server

Knowledge of Windows/Linux operating systems

Good communication skills – written and oral.

Inspire confidence and communicate with customers from different levels in a professional manner

Self-motivated and able to work autonomously

Strong analytical capability

Ability to work effectively under pressure to tight deadline

Aptitude to define actions plans to execute issue resolution

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test.

Desired Characteristics

Previous support experience of a PACS solutions

Knowledge of GE Healthcare products

Clinical Medical workflow

Database Admin experience

ITIL foundation certification

PACS level 3 support engineer (remote operational centre)